Help Desk Analyst I @ Blue Cross Blue Shield of Vermont

Blue Cross and Blue Shield of Vermont is looking for a Help Desk Analyst I to join our Infrastructure Operations and Services team. Our company culture is built on an unwavering focus on our members and giving them the best service possible. We offer a balanced, flexible workplace, an onsite gym, fitness and wellness programs, a competitive salary and full benefits package including medical and dental insurance, vision, 401k, paid time off and holidays, tuition reimbursement and student loan repayment, dependent caregiver benefits, and resources to support your ongoing personal and professional growth and development.

REMOTE WORK: The qualified candidate will live within 50 miles of our Berlin, VT office and will have flexibility to be in the office 2-3 days/week with the ability to work remotely the rest of the week.

Help Desk Analyst I Responsibilities:

Facilitate the prompt and effective resolution of technical and production issues for all workforce members of Blue Cross.
Use judgment, analysis, and initiative to resolve problems, make recommendations based on corporate standards, and deliver impromptu end-user operational assistance as needed.
Maintain communications with requestors throughout the analysis and resolution process particularly in higher severity incidents, keeping them informed of status and escalating issues if deemed necessary.
Identify systemic issues (e.g., system outages, widespread processing errors) and take ownership of the end-to-end process to optimize the customer experience.

Help Desk Analyst I Qualifications:

Minimum Associates Degree in computer science or a related field; Bachelor's degree preferred.
In-depth knowledge of computer systems and mobile devices
Hands on experience with diagnosing and resolving basic technical issues
Excellent communication and interpersonal skills, customer-oriented and patient

Help Desk Analyst I Benefits:

Health insurance (including vision)
Dental coverage (free to employees)
Wellness Program
401(k) with employer match + automatic employer contribution
Life Insurance
Disability Insurance
Combined time off (CTO) – 20 days per year + 9 paid holidays
Tuition Reimbursement
Student Loan Repayment
Dependent Caregiver Benefits