Dealer & Sales Ops Team Support @ Bivo

The Role
You’ll be the go-to person for our dealers, sales reps, and internal team, keeping things organized and running smoothly across our wholesale business. From answering questions to tracking orders to making sure everyone has what they need, you’ll help keep communication clear and consistent.
We’re looking for someone who enjoys working with people, likes bringing order to the details, and is excited to be part of a growing, fast-moving team.

What You’ll Do
· Serve as a key contact for retailers and sales reps, processing all order management and service related questions.
· Process B2B orders, pre-season commitments, and invoices accurately and on time.
· Provide retailers and reps with product knowledge, merchandising best practices, and brand insights.
· Act as the B2B platform expert: onboarding, training, and troubleshooting for retailers and reps.
· Coordinate returns, exchanges, and warranty claims for dealer accounts.
· Track and share dealer and rep feedback with the sales, operations, and product teams.
· Partner with fulfillment and logistics to resolve escalated issues quickly.
· Bring Bivo’s values to every interaction: responsive, authentic, and solution-oriented.
Sales Operations
· Manage systems and tools that drive sales operations (Shopify, B2B portal, reporting dashboards).
· Coordinate with operations to align purchase orders, inventory flow, and shipping timelines.
· Support global wholesale logistics (EU, UK, Japan) alongside the operations team.
· Build and maintain internal sales reports, performance summaries, and sell-through analyses.
· Track pre-season and in-season performance to inform future forecasts and product allocation.

What You’ll Bring
· Strong organizational skills and exceptional attention to detail.
· Great communicator who enjoys building relationships and solving problems.
· Experience with Shopify, Excel, B2B platforms, or CRM tools is a plus.
· Data-driven mindset with the ability to interpret and present insights.
· Collaborative, positive, and aligned with Bivo’s values: authentic, community-driven, and fun.

Benefits
+ Competitive Pay - $50-$55K DOE
+ Health benefits (health, dental, vision)
+ 401K plan with up to 4% match
+ Flexible work schedule
+ 10-12 paid holidays per year
+ 3 weeks paid vacation (carry over max - 4 weeks total)

To apply, please send an email with a resume to thirsty@drinkbivo.com.