Rapid Response Team Member | Full Time
Location: 20 Winooski Falls Way, Winooski, VT, USA
Want to join the growing Health Care IT industry and work in a fantastic team culture? Perhaps, you too, desire the friendly, casual, hardworking, and client-focused environment offered by our 100+ employee company located in the Champlain Mill in Winooski, VT.
Physician’s Computer Company (PCC) has designed, developed, and supported our award-winning pediatric software for over 30 years. As our electronic health record solution is driving greater demand for our services, we need to expand our team. PCC is seeking Rapid Response Team Members.
Rapid Response Team members are the friendly, responsive voices clients first hear when they reach PCC Support. They are responsible for answering client calls, entering and managing their service needs into our help desk software, and helping to solve their questions and problems.They interpret all issues reported by clients into actionable support items, answering and resolving those which can be addressed quickly and passing others on to the appropriate PCC teams for follow-up and resolution.
This position requires strong technical expertise along with exceptional customer service and communication skills. Rapid Response Team members also travel* to our client sites to assist with software configuration and training. Prior experience in the healthcare industry is desired, but not required.
*In order to keep our employees and families safe, PCC employees have been working from home during the COVID-19 pandemic. We are slowly opening our office and expect our Winooski office will be fully reopened in 2022. Employees currently have a hybrid remote/in-office work option.
As a Benefit Corporation, we place a high value on client, employee, and community relationships. Our company offers a friendly, informal, and professional work environment. PCC offers competitive benefits as well as some uncommon perks.
Deadline: September 24, 2021 12:00 am
To learn more about PCC, this role and how to apply, please visit our website at www.pcc.com/careers. The deadline for submitting your application is Sep 24, 2021
No phone calls, please.