CarShare Vermont

Member Services Associate | Full Time

Category: Non-profit

Location: 131 Saint Paul Street, Burlington, VT, USA


CarShare Vermont’s Member Services Associate fosters excellent carsharing experiences by supporting members throughout the life of their membership. This role focuses on educating the public and members alike about our service, managing accounts in our reservation and billing system, developing practices to enhance the
member experience, and participating in efforts to engage members and connect with the community at large.

Responsibilities

Member Services

  • Ensure all members receive the highest level of customer service in-person, by phone, and by email
  • Manage all accounts in our reservation software throughout the life of each membership, from onboarding new applicants and providing ongoing member support, to processing renewals and closing accounts
  • Track unpaid invoices and connect with members as needed
  • Support member education efforts, including the development of resources and communication strategies
  • Respond to inquiries from members and non-members alike
  • Serve as a knowledge base for our carsharing software and member services procedures

Member Engagement & Community Outreach

  • Produce monthly newsletters and develop regular content for social media posts
  • Develop opportunities for regular member engagement (e.g., events, contests, etc.)
  • Identify and support volunteer opportunities for members
  • Initiate and support outreach and membership development efforts targeting our diverse community
  • Support special events and fundraising efforts

General

  • Support the day-to-day operations of both a 24/7 carsharing service and nonprofit organization
  • Assist with regular business functions, such as processing customer payments and donations
  • Participate in the weekday on-call rotation (approximately 4-5 days per month)
  • Help nurture an environment of fun, creativity, and sharing
  • Aid with other tasks as needed

Qualifications

  • Demonstrated commitment to CarShare Vermont’s mission
  • Patient and friendly attitude – community organizing or customer service experience is a plus
  • College degree and 2+ years relevant experience preferred
  • Stellar interpersonal and communication skills, verbally and written
  • Excellent computer skills
  • Must have an aptitude for quick problem-solving and efficient multitasking
  • Must be highly self-motivated and confident working independently, as well as eager to support collaborative efforts
  • Ability to attend occasional evening meetings
  • Due to the nature of our operations, the ideal candidate will live in the Burlington area, have a clean driving record, and have at least two years of driving experience

CarShare Vermont is an equal opportunity employer and does not discriminate based on gender, race, color, religion, sexual identity, age, disability, or anything else. We offer a fun and creative environment, plenty of interesting and challenging work, and the opportunity to learn about the evolving shared mobility industry. The Member Services Associate works closely with all members of our tight-knit staff This is a full-time salaried position. The salary range is $38,000-$45,000, plus benefits, including generous paid time off, health insurance, a matching retirement plan, and a free CarShare Vermont membership with driving credits.

Deadline:

To Apply:

Interested applicants are encouraged to apply by submitting a resume and cover letter to Annie Bourdon at annie@carsharevt.org.