Vermont Housing Finance Agency

IT Support Specialist | Full Time

Category: Computer/Electronics

Location: 164 Saint Paul Street, Burlington, VT, USA

Vermont Housing Finance Agency (VHFA), located in Burlington VT, is recruiting for an IT Support Specialist. Recently named one of the “Best Places to Work in Vermont,” VHFA is committed to advancing racial and social equity through its role financing and promoting affordable, decent housing for low- and moderate-income Vermonters .  The Agency’s Justice, Equity, Diversity and Inclusion Committee is open to all staff and charged with advancing organizational, programmatic and  leadership initiatives to further shared racial and social equity goals within our community (, including addressing the needs of Vermonters who have been historically marginalized.  VHFA is looking for an individual with strong communication skills who will support current IT needs while helping to build the Agency’s future IT infrastructure, maintain our great reputation, and advance our mission.

The focus of this position is to assist with support of a Windows-based client/server network, maintain VHFA workstations, and set up hardware and software.  They will also work with IT staff to source, select and implement the Agency’s hardware, software or other systems needs, and assist with providing support for web issues related to Drupal websites, HTML/JavaScript/PHP/MySQL websites, Google Analytics, MailChimp, Social Media, and other software.

Demonstrated success in a Windows client/virtual server environment is required.  Formal coursework or degrees in computer science is highly preferred.  Success in providing direct user support (help desk), specifically in the Microsoft Office Suite, advanced knowledge of Microsoft Office 365 products, particularly Word and Excel, and familiarity with programming languages, such as PHP, HTML, SQL (MS SQL, MySQL), JavaScript, is required.  Basic knowledge of web software including but not limited to Drupal CMS, Google Analytics, MailChimp, Social Media, proficiency in Adobe Creative Suite (PhotoShop, InDesign, Illustrator), and a demonstrated commitment to equity, diversity, and inclusion, and their application in the workplace, is desirable.  A demonstrated willingness and ability to speak up in the face of injustice and experience promoting a culture of diversity, equity, and inclusion, is preferred.

Candidates must be able to identify, isolate and resolve network and PC (hardware and software) problems, exhibit an understanding of how technology can exacerbate inequities and how it can be used to support inclusivity, work effectively with end users and vendors, which includes the ability to explain technical information clearly in non-technical terms, and work well independently and as a team member.  In addition, candidates must demonstrate excellent written and verbal communication skills, the ability to resolve problems in a systematic, efficient manner, manage multiple priorities, and be able to lift up to 50 pounds.

The salary range for this position is $44,000-$52,000 with an excellent benefits package.  For a detailed job description and benefits overview, please see the Careers section of  To apply, send cover letter (required; otherwise your application will not be considered), resume, and references to the Human Resources Department at  Please consider including in your cover letter a description of how your unique background and experiences would contribute to the diversity and cultural vitality of VHFA. Position will be open until filled.

VHFA is an equal opportunity employer and is committed to a diverse workplace. We highly encourage women, persons with disabilities, LGBTQ candidates, and people from diverse racial, ethnic and cultural backgrounds to apply.


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