The Richards Group

Help Desk Analyst | Full Time

Category: Insurance

Location: 48 Harris Place, Brattleboro, VT, USA

Company Description

Recognized consecutively for the past 5 years as one of the Best Places to Work in Vermont, The Richards Group is currently seeking a Help Desk Analyst to join our Information Technology (IT) team in Brattleboro, VT. We are looking for a highly-motivated individual who has strong interpersonal skills and a desire to cultivate positive relationships and provide exceptional service. The Richards Group offers a competitive salary commensurate with experience as well as a comprehensive benefits package.

Job Description


  • Provide first-line response for users requiring assistance with information technology issues and problems
  • Respond to requests for technical assistance by phone, email, in-person and logging the issue in a help desk management system
  • Tracking Level 1 support issues to resolution and assigning Level 2 tickets to co-workers
  • Represent the IT department in a positive, and energetic way



  • High School Diploma required
  • IT Certifications are a plus
  • Strong oral and written communication skills
  • Fast-paced technical learning skills
  • Customer service orientation
  • Problem analysis
  • Problem-solving
  • Adaptability
  • Eagerness to learn
  • Planning and organizing
  • Attention to detail
  • Stress tolerance
  • Knowledge of the insurance industry a plus

Additional information


  • The ability and willingness to lift 50lbs
  • All job offers are contingent upon successful completion of a background check

The Richards Group is committed to inclusiveness, equity and accessibility.  We encourage all qualified candidates to apply.


To Apply:

Candidates may email their resume and cover letter to