Nasdaq OneReport

ESG Client Services Coordinator | Full Time

Category:

Location: Brattleboro, VT, USA


About us
Nasdaq (Nasdaq:NDAQ) is a leading global provider of trading, clearing, exchange technology, listing, information and public company services. Through its diverse portfolio of solutions, Nasdaq enables customers to plan, optimize and execute their business vision with confidence, using proven technologies that provide transparency and insight for navigating today’s global capital markets. As the creator of the world’s first electronic stock market, its technology powers more than 100 marketplaces in 50 countries, and 1 in 10 of the world’s securities transactions. Nasdaq is home to approximately 4,000 total listings with a market value of approximately $15 trillion. To learn more, visit: http://www.nasdaq.com

The Team

Nasdaq OneReport, a part of Nasdaq, is a leading provider of environmental, social, and governance (ESG) information management and reporting services. Launched seventeen years ago to help companies combat survey fatigue, OneReport’s platform integrates key reporting frameworks and assessments, enabling clients to navigate the evolving ratings landscape and address relevant metrics efficiently. OneReport’s online software simplifies data collection, colleague engagement and oversight, reporting, and web publishing. A resource for Fortune 1000 firms and organizations of all sizes, OneReport is a Global Reporting Initiative certified software provider and licensed by CDP and SASB.

Your role and responsibilities

Nasdaq seeks ESG Client Services Coordinator for Nasdaq OneReport, an ESG platform for data management and disclosure. Must be organized and detail oriented with excellent interpersonal, communication, problem-solving and technology skills.  Experience and interest in corporate responsibility; environmental, social, and governance (ESG) issues; and sustainable and responsible investment (SRI) preferred.

Client support (60%)

  • Provide phone, email and online meeting support to clients for onboarding and ongoing support (answer help calls, re-enable users, troubleshoot and document issues, provide ad hoc and planned software training). Client support includes a mix of straightforward and more complex software questions, process support, account set up and configuration, as well as providing support or identifying resources on ESG matters (ratings, frameworks, metrics, processes, best practices, and reporting)
  • Support and/or manage client relationships (onboarding and ongoing support); plan and conduct client meetings (planning, training, and orientation sessions) with individuals and groups
  • Consult with clients about renewal plans and upcoming service needs (and fees)
  • Manage and execute ESG data input/transfer services, including client communications
  • Track client information and communications in CRM system (SalesForce)
  • Provide logistics support for client and prospect communications and resources, including webinars, white papers, user updates, and other ESG, product support and reference tools
  • Facilitate client needs for custom metrics and software customization or development
  • Lead and support other projects supporting clients and prospects

Database content development and research for corporate responsibility frameworks/assessments (15%)

  • Contribute to integration of information requests for corporate responsibility frameworks and responsible investment research/ratings organizations into our online technology platform (OneReport). Compare metrics across years and relative to requests within OneReport
  • Create, edit, and proof response formats for the quantitative and qualitative information requested through an administrative interface
  • Monitor, research, and identify new/developing corporate responsibility, ESG, and responsible investment frameworks, organizations, and assessments, awards, ratings, indexes, scorecards and assessment tools, underlying metrics, and topics
  • Identify, input and test maps, cross-references and other interrelationships among data points, data requests, and topics
  • Draft, edit, and proof client and internal documentation and track communications

Software testing and product development support (10%):

  • Conduct application testing for software changes or bug tracking, and communicate issues within our CRM tool (SalesForce) and our project management software (JIRA)
  • Test and explore product development options for the OneReport corporate responsibility information management and reporting platform
  • Help maintain and enhance testing templates as software functionality changes
  • Assist with updating/creating help documentation for client support and training

Operations, administrative, and project support (15%)

  • Assist with and/or coordinate projects – administrative, marketing, and prospects, such as setting up trials, generating, editing, or disseminating marketing or training materials (presentations, collateral material, price lists, proposals) and visual materials, including online and video content

You will need the following skills and experience

  • Provides day to day client advice, working to maintain strong client
  • Knowledge of and interest in corporate responsibility/ESG issues strongly preferred
  • Organized, efficient, and attentive to detail
  • Ability to prioritize, execute, and manage multiple projects
  • Strong communications, interpersonal, collaboration, and teaching skills
  • Comfortable with technology
  • Thirst to learn
  • Experience and affinity for supporting client needs
  • Self-directed and willing to take initiative

Sounds like you? Please follow through by clicking the “Apply” link and submitting your application; please include a cover letter in your submission in order to be considered for this role.  If your skills and experience are a match, we will be in touch soon, and in the meantime please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you.

Deadline:

To Apply:

Please apply with resume and cover letter at the URL below: https://nasdaq.wd1.myworkdayjobs.com/US_External_Career_Site/job/Vermont—Brattleboro/ESG-Client-Services-Coordinator_R0006631