Customer Support Representative | Full Time
Location: 35 Thompson Street, OnLogic
As an entry-level member of the Sales Team at OnLogic, you use your critical listening and problem solving skills to provide an exceptional customer experience for our global industrial PC customers. You are an entrepreneurial problem solver looking to make an impact on the bottom line and thrive in a fast-paced, high growth environment. Your dynamic communication skills will help OnLogic meet the demands and needs of the rapidly expanding embedded computer market. You will be working closely with our varied customer base, focused on helping customers overcome challenges and support numerous aspects of the sales process as an integral part of our sales team. You will be a full-time member of our South Burlington, Vermont based team.
On an average day, you’ll…
Manage and respond to inbound inquiries via phone, email and website chat.
Generate quotes and prove product recommendations.
Investigate and communicate lead times.
Assist customers with processing orders through the online website and via customer Purchase Orders.
Answer general questions from customers and escalating sales leads when appropriate.
Edit and cancel orders.
Upload data to ERP/CRM platform and generate reports for various stakeholders within the sales department.
The team you will be joining:
Our sales team is made up of a range of highly-impactful roles, with opportunities to demonstrate great sales leadership and customer service at every stage of the sales cycle! Our sales roles include:
Account Executives: Focus on winning our largest new opportunities with global technology leaders.
Account Managers: Manage and grow our most important customer relationships.
Technical Sales: Field and qualify global technology innovators who are looking for a true consultative partner to provide solutions.
Sales Engineering: Experts in assessing customer needs and providing the best possible solution – every time.
Sales Operations: Process driven leaders who optimize our workflows and data driven approach in a rapidly scaling organization.
Learn more about Life at OnLogic.
You have a Bachelor’s degree, or prior sales or customer service experience, or have worked in a technical environment.
You have a demonstrated ability to thrive in a fast-paced work environment with shifting priorities.
You have demonstrated the ability to excel in a collaborative, team-based environment.
You have excellent written and verbal communication skills.
You have a professional and upbeat telephone voice, strong probing skills, persistent and persuasive without being aggressive.
Who we’re looking for:
Entrepreneurial-minded with a strong drive and desire to be part of a rapidly growing business.
A natural problem solver who thrives in a goal oriented team environment.
A strong communicator with the ability to provide an exceptional customer experience.
Comfortable with learning new processes quickly and efficiently.
Who we are:
OnLogic is growing, and we want to give you the same opportunity to grow in your career! We design and manufacture specialized computers and hardware solutions for companies all over the world, helping them to make the seemingly impossible possible. Our computers are designed to work where others would fail, and it’s our vision to be the first choice in industrial computing. To make that vision a reality, we’ve built a team of ambitious problem solvers, guided by the company’s core values of Open, Fair, Innovative and Independent. We have an open office, open salaries and strive to be fair and transparent in our decision making. We encourage input and feedback from every member of our team and look to improve ourselves and our business every single day.
OnLogic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
To learn more about our values, our mission and what it’s like to work at OnLogic, visit www.onlogic.com/careers.
The salary range for this role is $40,000 to $55,000. We determine final compensation based on discussions with applicants and their experience in similar roles.
A competitive Salary based upon your experience and the requirements of the role
A comprehensive Benefits package
401k Plan with 3% Employer Contribution
An Annual Profit Share Bonus
Paid Maternity & Paternity Leave, and Short & Long Term Disability
Opportunity to Participate in our Employee Stock Purchase Plan
A personal development plan created to help you (and us) grow