Groennfell Meadery

Customer Service Manager | Full Time

Category: Foods/Beverages

Location: 650 Industrial Park Road, Saint Albans City, VT, USA


Vermont Craft Mead, home to Groennfell Meadery and Havoc Mead, is hiring a director of Customer Service to manage customer service via e-mail, phone, and social media as well as manage our customer service team.

Starting Pay – $38,000/year plus profit share

You’ll be on the front lines dealing with our wonderful customers via their social media comments and e-mail.

You’ll be responsible for:

  • Responding to customer e-mails
  • Monitoring social media to interact with our customers in real-time
  • Working with our web and marketing team to build automated customer relations systems
  • Working with fulfillment to deal with any issues our Direct to Consumer customers experience

Job Requirements

  • Customer Service Experience Required
  • Must be 21+ (Sorry, it’s a Vermont law about working at a brewery)
  • Must be comfortable with all major social media platforms
  • Must have a high level of proficiency in written English
  • Experience in Online Customer Service preferred 
  • Conversational fluency in other languages preferred

Benefits

  • Ability to Work from Home
  • Dental Insurance
  • Profit Share
  • Invest EAP (Employee Assistance Program) Membership
  • Extensive PTO and Paid Holidays
  • Flexible Work schedule
  • Paid Parental Leave

About the Company

Vermont Craft Mead is a family-owned meadery and Certified B Corp in Saint Albans, VT with an incredible company culture. 

We produce, package, and sell America’s most popular craft meads.

We are an Equal Opportunity Employer and a Fair Hiring Business.

Deadline:

To Apply:

Please send a resume to Ricky@groennfell.com