Customer Service Manager | Full Time
Location: 650 Industrial Park Road, Saint Albans City, VT, USA
Vermont Craft Mead, home to Groennfell Meadery and Havoc Mead, is hiring a director of Customer Service to manage customer service via e-mail, phone, and social media as well as manage our customer service team.
Starting Pay – $38,000/year plus profit share
You’ll be on the front lines dealing with our wonderful customers via their social media comments and e-mail.
You’ll be responsible for:
- Responding to customer e-mails
- Monitoring social media to interact with our customers in real-time
- Working with our web and marketing team to build automated customer relations systems
- Working with fulfillment to deal with any issues our Direct to Consumer customers experience
- Customer Service Experience Required
- Must be 21+ (Sorry, it’s a Vermont law about working at a brewery)
- Must be comfortable with all major social media platforms
- Must have a high level of proficiency in written English
- Experience in Online Customer Service preferred
- Conversational fluency in other languages preferred
- Ability to Work from Home
- Dental Insurance
- Profit Share
- Invest EAP (Employee Assistance Program) Membership
- Extensive PTO and Paid Holidays
- Flexible Work schedule
- Paid Parental Leave
About the Company
Vermont Craft Mead is a family-owned meadery and Certified B Corp in Saint Albans, VT with an incredible company culture.
We produce, package, and sell America’s most popular craft meads.
We are an Equal Opportunity Employer and a Fair Hiring Business.
Please send a resume to Ricky@groennfell.com