Client Advocate | Full Time
Location: 20 Winooski Falls Way, Winooski, VT, USA
Want to join the growing Health Care IT industry and work in a fantastic team culture? Perhaps, you too, desire the friendly, casual, hardworking, and client-focused environment offered by our 70+ employee company located in the Champlain Mill in Winooski, VT.
PCC has designed, developed and supported our award winning pediatric software for over 30 years. As our electronic health record solution is driving greater demand for our services, we want to expand our team.
As a result, we are seeking a Client Advocate to join our Software Solutions Team.
Client Advocates work in our customer care center and are eager to learn our EHR solutions and provide extraordinary customer service for our clients. They are assigned PCC Clients located around the country and enjoy actively engaging clients in regular communication to gain an understanding of the practice’s goals and ensure they are utilizing PCC’s programs and services to assist in meeting them. Client Advocates foster a personal relationship with each client so they experience the value of a partnership with PCC.
Client Advocates are responsible for answering their client calls, entering and managing their service needs into our help desk software, and helping to solve their questions and problems. They also travel to our client sites to assist with software configuration and training. This position requires a technical aptitude and exceptional customer service and communication skills. Prior experience in the healthcare industry desired, but not required.
To learn more about PCC, this role and how to apply, please visit our website at www.pcc.com/careers. The deadline for submitting your application is March 1, 2019.
As a Benefit Corporation, we place high value on client, employee and community relationships. Our company offers a friendly, informal, and professional work environment. PCC offers competitive benefits as well as some uncommon perks.
No phone calls please.
Deadline: March 1, 2019 12:00 am