Chargeback Specialist | Full Time
Location: 2933 Waterbury-Stowe Road, Waterbury, VT, USA
Are you a person who loves to keep track of the details? Are you fascinated by “the numbers”? Do you love to solve problems? If so, we are adding a Chargeback Specialist to our payment processing team.
We make software to help our users save time and money by e-mailing bills and offering convenient online payment options. Unfortunately, that sometimes means that we receive chargebacks on behalf of our clients who have had a transaction reversed by a cardholder.
A typical day in the life of a Chargeback Specialist includes receiving chargebacks, communicating with our end users and their customers by phone and email, collecting data, accurately documenting all aspects of the chargeback process, and navigating multiple systems to maintain accurate dispute resolution reporting.
This is an exciting time to be a part of the Ivy team. Vermont Business Magazine continues to name Ivy Computer, Inc. as one of the fastest growing technology companies in Vermont! We have been a leader in our industry for over 25 years. At Ivy we maintain a very relaxed (dog friendly) office environment. Our team is happy, healthy, and well rounded. We believe in going the extra mile for our customers and our co-workers.
We are looking for:
- Ability to provide prompt, accurate and courteous customer service.
- Excellent math and bookkeeping skills.
- Exceptional organizational skills and the ability to prioritize tasks.
- The ability to analyze data and present the facts.
- Prior experience in chargebacks, banking or financial services preferred.
Most of all, must work and play well with others.
Pay rate starting at $20.00/hour. Hours are full-time, Monday-Friday.
Ivy Computer, Inc. has an excellent benefits package that includes medical insurance supplemented with an HRA for out-of-pocket expenses, dental and vision benefits, generous paid time off, 401k, life and disability insurance, a bonus plan, and tuition reimbursement opportunities. Highly competitive compensation. We even provide free car detailing!
Just Be You, We Like You That Way!
We firmly believe collaboration among team members with varied pasts and perspectives generates deeper insights, resulting in actions that better serve our customers, employees, and community. Our goal is to foster an inclusive environment, celebrate diversity, and value respect for one another. We are committed to providing equal employment opportunities no matter who you are or where you are from.
At Ivy Computer, we love the work we do, and it shows. So, does Ivy sound like the place for you?
How to Apply
If you are interested in joining our team, please click here to submit your cover letter and resume.
Why do we want a cover letter? We are not looking for a copy-paste form letter that stiffly outlines your work experience; that information is already on your resume. Instead, tell us more about you and what you’re all about. Share with us things you think are important that may not fit well on a traditional resume.