Solidarity of Unbridled Labour

Brand Account Manager | Full Time

Category: Graphic Design


We are a collaborative team of designers, strategists, organizers, and cultivators of ideas with a passion for helping meaningful ideas grow in the world, by design.

Solidarity of Unbridled Labour is a founding and active member of the Karma Bird House, a community of creative and capable people working together in a conserved 1860 warehouse on the shores of Lake Champlain in Burlington, Vermont.


Account Manager is a critical and collaborative link between our design teams, clients, and outside vendors – facilitating the flow of information and ensuring that project brief, budget, and schedule align with objectives – enabling us to meet our own standards of creative quality. Attention to detail is key, along with excellent customer-service, communication, and organizational skills.

Essential Functions

Collaborates with all internal and external clients and teams, providing strategic guidance and viable solutions to meet project expectations.

Prepares for each project by conducting research on the client, industry, relevant trends, target market, or other factors that shape the direction or approach project. Works with client to write design brief that demonstrates an intimate understanding of the client’s brand and project expectations.

Participates in the brand strategy discussions and collaborates with and provides an informed point of view to the creative team to ensure strategic objectives are met.

Negotiates and builds retainers, project estimates, and work schedules. Ensures that these realistically reflect the scope of the job, taking into account data from previous jobs. Establishes and communicates all job-related budgets to internal resources; tracks and manages budgets as each job proceeds. Ensures that all client billing information is provided to finance in a timely manner. Ensures all information in project management tool is up to date and accurate.

Optimize project budgets, timelines and resources by understanding the in-house creative resources. Develop and maintain relationships with Clients, Freelancers and other Vendors (copywriters, photographers, videographers etc.), while ensuring the involvement of appropriate internal team members.

Monitor the contracting of external partners, including intellectual property licensing, and art purchases.

Keeps Creative Principal and Managing Director informed on overall health and potential of client relationship and involves them when critical relationship decisions need to be made.

Coordinate and prepare for client visits and presentations.

Actively participates in the studio to improve polices and procedures to enhance the effectiveness of the studio’s operation and client services.

Performs other responsibilities as assigned or required.


Communication Proficiency|All Forms

Good Listening Skills.

Basic Math/Negotiating Skills.

Excellent Customer Service and Response Time to Internal and External Inquires.

Ethical Business Conduct.

Personal Effectiveness/Credibility.

Problem Solving/Analysis.

Strategic Thinking.

Leadership/Empathy/Team-Centered Cooperative Philosophy.

  • Manages the day-to-day engagement of clients and team members.
  • Participates and helps develop research into strategic project objectives.
  • Communicates detail across team members with consistency and clarity.
  • Effectively manages projects and deliverables to ensure client goals are met.
  • Effectively manages client estimates, budgets and billing.
  • Comfortable with vendor conversation, production estimates, copyright management and production planning

Required Education & Experience

Bachelor’s degree required and 4 to more years of related experience and training; or equivalent combination of education and experience. Agency and/or Design Studio experience preferred.

Job Type: Full-time

COVID-19 considerations:

We are currently all working from home. When we do go into the office – we wear masks. We are also all vaccinated.


To Apply:

Please email resume and cover letter to: