Physician's Computer Company (PCC)
Application Specialist | Full Time
Location: 20 Winooski Falls Way, Winooski, VT, USA
PCC, a private, Winooski-based healthcare IT Benefit Corporation, seeks an Application Specialist to join our team. We seek a new team member to assist our clients with using the full suite of our Billing Tools. Billing experience is very desirable, but training will be provided.
Our ideal candidate is motivated to support internal and external customers toward realizing our Billing Team’s goal of ensuring that every clinician gets maximal payment for every service rendered with minimal administrative effort.
This position is right for one who demonstrates outstanding customer service. Strong communication skills and professionalism are a must. Curiosity and positivity are other assets the successful candidate possesses.
This work requires both teaching and learning from our clients. Frequent collaboration with teammates and other colleagues is expected.
Responsibilities include providing client-facing support and training for our billing products and services. The role also requires monitoring incoming requests as well as triaging, owning, and resolving these requests. The role requires collaboration and communication with members on the team and other teams as well as clients to identify workflow and other challenges and wishes for improvements. Participation in internal software testing is also required. See extended job description on our site for more details.
In order to keep our employees and families safe while we continue to develop our software and support our clients, PCC’s Vermont employees have been working from home during the COVID-19 pandemic. We expect this policy to continue a little longer so there will be virtual interviews for this position. Once our office is fully open, we will be looking for employees to be onsite at our Winooski, Vermont office; this is an in-person, Vermont-based position.
As a Benefit Corporation, we place high value on client, employee, and community relationships. Our company offers a friendly, informal, and professional work environment. PCC offers competitive benefits as well as some uncommon perks. Position is open until filled.
To learn more about PCC and this role, please visit our careers page.
No Phone calls please.
Please submit a cover letter and resume to firstname.lastname@example.org with “Application Specialist” in the subject line.