Sojourns Community Health Clinic
Apothecary Store Associate | Part Time
Category: Retail
Location: 4923 US-5, Westminster, VT 05158, USA
Position Summary
The Apothecary Store Associate reports to the Apothecary Store Manager, working in a customer service and retail capacity at Sojourns, an integrative and holistic rural health clinic. The Associate monitors phone, email and walk-in requests, fulfills orders, fields requests to Manager or other departments, and maintains an organized and functional storefront that welcomes and serves clients of the clinic and from the public.
This person is responsible for vendor orders, customer relations, and order fulfillment. The Associate maintains a big-picture view of daily store operations, and has an interest in understanding sales and marketing trends.
Schedule
On Site
Part Time
20-30 hours / week
Responsibilities:
Client Services and Order Fulfillment
- Creating, submitting, receiving, unpacking and shelving vendor orders and transferring invoices to the accounting team
- Monitoring phone and email requests and corresponding in a professional and timely manner
- Completing mail-order and in-clinic orders; processing orders for shipping or curbside pickup
- Access and interpret treatment plans from EHR software and communicate protocol instructions to clients in a clear manner as needed
- Correspond with clients and/or clinical staff to ensure precise fulfillment of supplement orders
- Maintain accurate and secure records of client data including contact information, credit card details, order history
- Field clients’ questions and re-direct to medical staff when appropriate
- Maintain comprehensive knowledge of product stock and ability to efficiently and effectively help practitioners and clients locate items on shelves
- Maintain positive relationships with clients, staff, practitioners, and brand representatives
Store Upkeep
Unpacking boxes – checking order against packing slip and notating any missing or damaged product to notify apothecary manager
Stocking and fronting product; keep shelves tidy and navigable
Keeping store clean; removing and recycling boxes and packing materials as they are unpacked
Organizing packing materials for re-use in packing outgoing client mail orders
Inventory Management
- Order and dispense all stock and custom formulas accurately to client protocols
- Monitor sales trends and maintain appropriate levels of inventory accordingly
- Ensure that purchase orders are properly entered into point of sale software, and invoices are approved and submitted to accounting team weekly for timely payment
- Maintain inventory, including restocking and tracking appropriate inventory levels and sales trends
- Maintain accurate representation of apothecary product selection and pricing in software systems and in print materials including current pricing displayed in store and online
- Order packaging materials and supplies
- Maintain sufficient knowledge of supplement stock, including any ingredient changes, their therapeutic rationales, material pricing, and retail pricing; stay apprised of relevant industry and product information
- Create and submit new item SKUS for GetHealthy online store containing accurate, legal, and thorough item descriptions, dosage, and warnings
Data Analysis, Research and Reporting
- Research products as requested by practitioners for availability, ingredient integrity, comparable pricing, or for client alternatives avoiding specific additives, allergens or ingredients
- Maintain familiarity and capability to navigate and interpret reports from multiple sources, including point of sale, vendor platforms, GetHealthy, and Fullscript
- Work with online sales platforms on product selection and curation for online store
Assisting Apothecary Manager
- Processing incoming vendor invoices including notating any items damaged or missing in transit; transmit invoice and any additional information to manager
- Coverage for apothecary outside of regular hours as available in apothecary manager’s absence
- Attend meetings as requested
- Track quarterly and year-end inventory
Requirements
Must Have
- Prior work experience in retail, sales, customer service, healthcare, or other relevant role
- High level of organization and attention to detail while completing all daily tasks
- Demonstrated ability with Microsoft Office applications, Shopify and Quickbooks Point of Sale systems, credit card processor
- Comfort and dexterity in learning new technologies and systems
- Capability to maintain effective communication between departments, co-workers, and teams to effectively collaborate and cooperate to complete tasks; team player with a good sense of camaraderie and support
- Ability to work independently to prioritize tasks with various timelines and urgency
- Effective time management skills and ability to multi-task
- Ability to fulfill client, practitioner, and management requests quickly, accurately and efficiently
- Ability to uphold and respect client confidentiality at all times, maintaining HIPAA compliance standards
- Strong interpersonal skills with ability to deal courteously and effectively with internal and external requests
- Creativity and efficient utilization of resources to problem-solve and think on one’s feet
- Timely arrival to work and reliable, timely communication when schedule conflicts arise
Nice to Have
- Interest in the field of community or holistic healthcare and/or herbalism
- Product marketing experience
Benefits (for employees working at least 16 hours / week)
- One free chiropractic appointment per month
- Discount on healthcare services
- 25-30% discount for apothecary products
- Employee paid options for 401k and insurance, including: dental, life, accident, vision, cancer, and short-term disability
- Paid time off – accrues but is not available to use until after 90 days
- 8 paid holidays per year if they fall on a scheduled work day
To Apply
Submit a resume and cover letter to sara.allen@sojourns.org.
Deadline:
To Apply:
To Apply
Submit a resume and cover letter to sara.allen@sojourns.org.
